Frequently Asked Questions

Artificial grass, also known as synthetic turf or fake grass, is a manufactured surface made from synthetic fibers designed to look and feel like natural grass. Modern artificial grass is typically made from polyethylene, polypropylene, or nylon fibers that are tufted into a backing material. The fibers are designed in various shapes, sizes, and colors to mimic the appearance of real grass blades. Our Australian-made artificial grass includes UV stabilizers to prevent fading and is designed specifically for the harsh Australian climate conditions found in Canberra and the ACT region.

High-quality artificial grass installed by professionals typically lasts 15-20 years in Canberra's climate, with some premium products lasting even longer. Our Australian-made turf is specifically designed to withstand UV exposure, temperature variations from hot summers to frosty winters, and the weather conditions common in the ACT region. The lifespan depends on factors such as the quality of the grass, proper installation, usage levels, and maintenance. With proper care, many installations exceed their expected lifespan, making artificial grass an excellent long-term investment for Canberra homeowners.

Yes, our artificial grass is completely safe for children and pets. We use non-toxic materials that are lead-free and meet Australian safety standards. The synthetic fibers are soft and comfortable for children to play on, and the surface provides excellent cushioning. For pet owners, we offer specialized pet-friendly options that include antimicrobial properties to prevent odors and bacteria growth. The drainage system allows for easy cleaning, and the surface doesn't harbor fleas, ticks, or other pests that can be found in natural grass. Many families in Canberra choose artificial grass specifically because it provides a safe, clean play area for their children and pets year-round.

While artificial grass can get warm in direct sunlight, modern products include cooling technologies to minimize heat retention. Our premium artificial grass options feature cooling yarns and specialized infill materials that help reduce surface temperature. In Canberra's summer heat, the surface may become warm but is generally comfortable for use, especially when compared to concrete or asphalt surfaces. Simple solutions like hosing down the area or installing shade structures can further reduce temperature. The benefits of having a green, usable lawn year-round typically outweigh the temporary warmth during peak summer hours.

Most residential installations in Canberra are completed within 1-3 days, depending on the area size and complexity. A typical backyard installation (100-200m²) usually takes 2 days: the first day for ground preparation, excavation, and base installation, and the second day for laying the artificial grass, securing edges, and adding infill. Larger areas or sites requiring extensive ground preparation may take longer. Commercial projects can take several days to weeks depending on size and complexity. We provide accurate timeframes during the consultation process and work efficiently to minimize disruption to your daily routine.

Artificial grass can be installed on most surfaces including soil, concrete, decking, and existing lawns. However, proper ground preparation is essential for optimal results. For soil installations, we remove existing vegetation and create a stable base using crushed rock and sand. For concrete surfaces, we ensure proper drainage and may add padding for comfort. Each surface type requires specific preparation techniques to ensure proper drainage, stability, and longevity. Our team assesses each site individually during the consultation and prepares the base according to the specific surface and drainage requirements of your Canberra property.

Before installation, we handle most of the preparation, but there are a few things homeowners can do to help. Clear the area of furniture, toys, and decorations. Remove any sprinkler systems or discuss relocation with our team. Ensure clear access to the installation area for our equipment and materials. We handle all the technical preparation including removing existing vegetation, excavating to the proper depth (typically 75-100mm), installing weed barriers, creating proper drainage slopes, and building the crushed rock base. Our team brings all necessary tools and materials, so you don't need to prepare anything technical.

Yes, we provide comprehensive warranties covering both materials and installation. Our artificial grass products come with manufacturer warranties of 10-15 years, and we provide a 10-year installation warranty covering workmanship and proper installation techniques. This includes warranty coverage for issues like lifting edges, visible seams, drainage problems, or premature wear due to installation defects. We stand behind our work and provide ongoing support throughout the warranty period. Our experienced installation team follows industry best practices to ensure your artificial grass looks perfect and performs well for many years.

Artificial grass requires minimal maintenance compared to natural lawns. Regular tasks include removing debris like leaves and twigs, occasional brushing to keep fibers upright (especially in high-traffic areas), and rinsing with water if needed. For pet areas, more frequent cleaning may be required to remove waste and prevent odors. Monthly tasks might include checking for and removing weeds around edges and inspecting drainage. No mowing, watering, fertilizing, or pest control is needed. Most Canberra homeowners find they spend less than 30 minutes per month maintaining their artificial grass compared to hours each week with natural lawns.

Cleaning artificial grass is simple and straightforward. For general cleaning, use a garden hose to rinse away dust and debris. For more thorough cleaning, use warm soapy water and a soft brush to scrub the surface, then rinse thoroughly. For pet waste, remove solid waste immediately and rinse the area with water. For stubborn stains or odors, use a mixture of water and white vinegar (1:1 ratio) or specialized artificial grass cleaners. Avoid using harsh chemicals, bleach, or abrasive cleaning tools that could damage the fibers. Regular brushing with a stiff broom helps maintain the grass's appearance and prevents matting.

When properly installed with a weed barrier, weeds rarely grow through artificial grass. Our installation process includes applying weed killer to the prepared ground and installing a high-quality geotextile weed barrier that prevents most weed growth. Occasionally, weeds may appear around the edges or in areas where the barrier has been damaged, but these are easily removed. The compacted base and infill material also make it difficult for weeds to establish. Any weeds that do appear are typically surface weeds from airborne seeds and can be easily pulled or treated with standard weed killers without damaging the artificial grass.

Yes, you can use a pressure washer on artificial grass, but it should be used carefully. Use a wide-angle nozzle and keep the pressure moderate (not the highest setting) to avoid damaging the fibers or displacing the infill material. Hold the nozzle at least 30cm away from the surface and work in sweeping motions rather than concentrating on one spot. Pressure washing can be particularly effective for deep cleaning pet areas or removing stubborn stains. However, for regular maintenance, a garden hose is usually sufficient. If you're unsure about pressure washing your specific artificial grass, consult with our maintenance team for guidance.

Artificial grass installation costs in Canberra vary depending on several factors including area size, grass quality, ground preparation requirements, and site accessibility. Generally, residential installations range from $40-80 per square meter including materials and professional installation. Basic installations start around $40-55/m², premium installations range from $55-75/m², and luxury options can be $75-95/m². Larger areas typically have lower per-square-meter costs due to economies of scale. We provide detailed, no-obligation quotes after assessing your specific requirements during a free consultation. The investment is typically recovered within 3-5 years through savings on water, maintenance, and lawn care costs.

Several factors influence the cost of artificial grass installation: Area size (larger areas have lower per-m² costs), grass quality and type (premium options cost more but last longer), ground preparation requirements (rocky or uneven ground requires more work), site accessibility (difficult access increases labor costs), drainage needs (poor drainage areas may need additional work), removal of existing materials (concrete removal costs more than grass removal), and special features like curves, slopes, or obstacles. During our free consultation, we assess all these factors to provide an accurate quote. We always explain what's included in the price and any optional extras available.

Yes, artificial grass is an excellent investment for most Canberra properties. The initial cost is typically recovered within 3-5 years through savings on water bills, lawn maintenance, fertilizers, and equipment. Beyond cost savings, artificial grass increases property value, provides year-round curb appeal, and eliminates the ongoing hassle of lawn maintenance. For families with children or pets, the benefits of a clean, safe, always-green play area are invaluable. In Canberra's climate with water restrictions and extreme weather, artificial grass provides consistent beauty and functionality that natural grass simply cannot match. Most homeowners consider it one of their best home improvement investments.

Yes, we understand that artificial grass installation is a significant investment, and we offer various payment options to make it more accessible. We accept cash, bank transfers, and major credit cards. For larger projects, we can arrange payment plans that allow you to spread the cost over several months. We also work with financing partners who offer competitive rates for home improvement projects. During your consultation, we'll discuss payment options that work best for your budget. Our goal is to make premium artificial grass installation accessible to all Canberra homeowners who want to enjoy the benefits of a beautiful, low-maintenance lawn.