Privacy Policy

Last Updated: December 2025

1. Introduction

At Canberra Synthetic Grass, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide to us through our website (canberrasyntheticgrass.com.au) and during the course of our business operations.

2. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our site, fill out a quote request form, or contact us via phone or email. This information may include:

• Name and contact details (email address, phone number).
• Residential or commercial property address for site assessments.
• Project-specific details (area size, type of turf interest).
• Communication history with our team.

3. How We Use Your Information

The information we collect is used solely for the following purposes:

• To provide accurate quotes and professional consultations.
• To schedule and perform synthetic grass installations.
• To communicate regarding your project or maintenance services.
• To improve our customer service and website performance.
• To comply with legal and regulatory requirements in the ACT.

4. Data Security & Storage

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. We do not store credit card information on our servers.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

6. Cookies & Tracking

Our website may use "cookies" to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your visit. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.

7. Your Rights

You have the right to request access to the personal information we hold about you and to request that it be corrected or deleted. If you wish to exercise these rights, please contact us using the details below.